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FAQs

Frequently Asked Questions

Do your vehicles cater for Child Safety Seats?

Victorian Road Legislation requires child safety seats for children 0-7 years. Our vehicles are fitted with anchor points to fit child safety seats. Guests are invited to bring their own child safety seat with ISOFIX capability. Double Black Alpine can provide child safety booster seats (4-7 years) as complimentary. Infant capsules/seats (0-3 years) are to be provided and fitted by parents/guardians.

How do I share a compliment or testimonial about Double Black Alpine?

If a guest or potential guest is involved in receiving a service from Double Black Alpine and wishes to share a compliment or testimonial about their experience or about our service and/or the processes, please email info@doubleblackalpine.com.au and we can share options around leaving a review.

How can I raise a complaint with Double Black Alpine?

If a guest or potential guest is involved in receiving a service from Double Black Alpine and wishes to lodge a complaint about our service and/or the processes, please email info@doubleblackalpine.com.au and we can share our Complaints Policy and Process with you.

What vehicles do you have?

Our modern fleet of vehicles have been selected with performance, safety and comfort in mind. Operating in regional and declared hazardous areas, we maintain a young and capable fleet of vehicles. Seating 8-10 guests, our vehicles are fitted with specialised carrier systems (cycling and snow) and ample boot space for luggage. We can also cater for special requests and access needs. Our service holds Safe Transport Victoria accreditations as a Bus Operator and a Commercial Passenger Vehicle Booking Service Provider. These accreditations support a continual focus on our guests’ experience and safety.

How do I book something with Double Black?

Bookings can be made by filling out the enquiry form and selecting the activities and experiences you are interested in. We also ask you to tell us how you would like us to follow up with you, by phone or email. If you are not sure what experience or booking you would like to make, simply email us at info@doubleblackalpine.com.au or call one of our friendly team at 1300 DB ALPINE (1300 322 574). Double Black Alpine can also be found on WhatsApp.

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